The Suicide Crisis Toolkit: A Tenacious Approach

If you have purchased a recording and do not attend, you will still receive a link to watch the recording via email.

If you have purchased a recording and CPD certificate and do not attend, you will still be sent both the link to watch the recording and your CPD certificate.

If you purchased a CPD certificate without a recording and do not attend the live event, you will not be sent a CPD certificate.

If you would like to purchase a recording of a missed event, you can do so via our post-event purchase page.

If slides and handouts are provided for the event, they will only be sent to people who attend live and/or have purchased a recording.

Not all events have recordings available.

Your joining details will be sent by Zoom to the email address you use to register.

Please check your spam, junk or promotions folder if you cannot see them.

Zoom reminders are scheduled for 1 week, 1 day and 1 hour before the event, depending on when you register.

If you have not received your joining details by 24 hours before the event, or you book closer to the start time and need help, please contact info@thegrovepractice.com.

All event times are listed in UK time – GMT or BST, depending on the time of year. Please check your local time if you are joining from overseas.

Please do not connect AI recording software to the event or webinar. If you do, you will be removed from the event.

Where a recording is available, click ‘Register’ and select ‘Free attendance + recording’. You don’t need to attend the live event to receive your recording link.

If you would also like a CPD certificate, choose the booking option that includes both the recording and a certificate.

Recording access lasts 12 months.

Not all events are recorded – please check the options for this event before booking.

Already missed an event? Visit our post-event purchase page to purchase an available recording or CPD certificate.

Select the option that suits how you would like to take part:

• Free attendance: Access to the live event. A link to watch the recording and a CPD certificate are not included.
• Free attendance + CPD certificate: Access to the live event and a CPD certificate, provided you attend. A link to watch the recording is not included.
• Free attendance + recording: Access to the live event and 12 months’ access to the recording. You can watch the recording even if you cannot attend live.
• Free attendance + recording + CPD certificate: Access to the live event, 12 months’ access to the recording and a CPD certificate for your learning.

Available options and prices are shown when you register. Please check your selection before completing your booking.

If you purchase recording access before the event, we will usually email your access link within 1-3 working days after the event.

If you purchase an available recording through our post-event purchase page, we will email your access link within 24 hours of purchase.

Recording access lasts 12 months.

Recordings are for your personal learning only and must not be shared, downloaded, edited or distributed.

If you purchase a CPD certificate and attend the live event, we will email your certificate within 5 working days after the event.

If you cannot attend live, you will need to purchase both the recording and a CPD certificate to receive a certificate. Please complete the full recording before using your certificate as evidence of your CPD.

For eligible purchases made through our post-event purchase page, we will email the certificate download link within 24 hours.

Visit our post-event purchase page to see the recordings and CPD certificates available to purchase.

Please use an email address you can access and check that it is entered correctly when you register.

If we ask you to confirm your email address, please follow the link in the confirmation email.

We will use this address to send information relating to your booking, including:

• booking and purchase confirmations
• joining details from Zoom
• any recordings or CPD certificates you have purchased
• slides and handouts from the event if provided

Check your spam, junk or promotions folder if it does not arrive.

Purchases of recordings and CPD certificates are normally non-refundable, except where a refund is required by law or we agree otherwise in exceptional circumstances. This does not affect your statutory rights.

Event places cannot be transferred to someone else without our prior agreement. To discuss your booking, please email info@thegrovepractice.com.

• We may need to change an event’s content, timing or speakers. We will let you know about changes that affect your booking.

• Recordings are provided for personal learning only. You must not share, edit or distribute them.

• You must not record or reproduce any part of an event without our written permission.

• Please do not connect AI recording software to the event or webinar. If you do, you will be removed from the event.