Event FAQs and terms
Everything you need to know about booking and attending The Grove’s live events, buying recordings and receiving your CPD certificates.
If you can’t find your answer here, email info@thegrovepractice.com and our team will help.
Everything you need to know about booking and attending The Grove’s live events, buying recordings and receiving your CPD certificates.
If you can’t find your answer here, email info@thegrovepractice.com and our team will help.
We run three types of live online event, all on Zoom and all in UK time.
Free live webinars and seminars on topics that matter in practice. Attendance is free, and you can add the recording, a CPD certificate or both when you book.
Condensed, bite-sized paid sessions that give you in-depth, evidence-based learning on a single theme, from experts who work in that area every day. They’re practical and interactive, with tools you can use straight away. You can add the recording, a CPD certificate or both when you book.
Our themed CPD pathways: a set of live, two-hour webinars that explore one subject in depth across several sessions. Book the whole series, which includes every session’s recording and CPD certificate, or choose individual sessions and add the recording or certificate to each.
You can buy recordings and CPD certificates for past events from our post-event purchase page or self-study webinar listings.
For free events and Focus Events, you can choose:
For The Grove Series, you can book the whole series, which includes live attendance, the recording and a CPD certificate for every session. Or you can book individual sessions and choose any of the four options above for each one.
Prices for every option are shown when you book.
Book an option that includes the recording, so you can watch in your own time. If you’d also like a CPD certificate, choose recording + CPD certificate and watch the full recording before using the certificate as CPD evidence. If you’ve booked a whole Grove Series, recordings of every session are already included.
Yes. You can buy the recording, a CPD certificate or both from our post-event purchase page once the event has taken place.
Each person needs to book with their own name and email address, so their joining details, recording and certificate go to the right person.
For group or organisational bookings, email info@thegrovepractice.com.
Zoom will email your joining details to the address you register with. You’ll receive reminders 1 week, 1 day and 1 hour before the event, depending on when you book.
If you’ve booked a whole Grove Series, you’ll receive separate joining details for each session.
Check your spam or junk folder first. If you still haven’t received them 24 hours before the event, or you’ve booked close to the start time and need help, email info@thegrovepractice.com.
All times are UK time (GMT or BST).
No. Please don’t connect AI recording or note-taking software to any event. Anyone who does will be removed.
If your booking includes the recording, you’ll still receive your link. If you booked attendance only, you can buy the recording from our post-event purchase page.
Please make sure you agree to receive our emails if prompted.
You’ll have access to each recording for 12 months.
Most are, but not all. Check the booking options before you book: if a recording isn’t offered, the event won’t be recorded. Recordings are not available for Broaching the Inclusivity Conversation.
Either in our self-study webinar recordings, or on our post-event purchase page.
Complete Grove Series recordings are also available on our online learning platform once a series has finished.
No. Recordings are for your personal learning only. Please don’t share, download, edit or distribute them, or share your access link.
Please make sure you agree to receive our emails if prompted.
Yes, if you buy the recording as well and watch it in full before using the certificate as CPD evidence. If you buy a certificate without the recording and don’t attend live, we’re unable to send a certificate.
The CPD hours are shown on each event’s page and on your certificate. Each Grove Series session is worth 2 CPD hours.
We’ll send your booking confirmation, Zoom joining details, recording links, CPD certificates and any slides or handouts to the email address you register with, so please use one you check regularly. If you can’t find our emails, check your spam or junk folder.
Yes, if you’re buying a recording or CPD certificate. Our system can only send your recording links and certificates if you’re opted in to receive emails from The Grove, so please tick the email opt-in box when you book or buy.
Event bookings, recordings and CPD certificates are non-refundable unless we’re required to offer a refund by law or we agree to one in exceptional circumstances. This doesn’t affect your statutory rights.
We’re unable to give partial refunds for whole-series bookings if you miss a session, but you’ll still receive the recordings.
Places can’t be transferred to someone else without our prior agreement. See the event terms and conditions below for full details.
Occasionally we may need to change an event’s content, timing or speakers. If this affects your booking, we’ll let you know as soon as possible. If we cancel an event, we’ll offer you a transfer to another date, the recording, or a full refund.
No. The Grove is a training organisation for therapists and other professionals. Our speakers can’t take on new clients or patients through our events. If you’re looking for a therapist, our practitioner directory practitioners who have trained with The Grove; please contact them directly, as they manage their own appointments.
Send an email to info@thegrovepractice.com. Please include the name of the event and the email address you booked with.
Version 1, November 2026.
1. About these terms
1.1 These terms apply when you book a free event, Focus Event or Grove Series event with The Grove, or buy an event recording or CPD certificate. Our courses and workshops are covered by our separate Course or Workshop Terms & Conditions.
1.2 “We”, “us” and “our” mean The Grove Practice, a company registered in England and Wales (company number 04597773), with its registered office at 91 Wimpole Street London W1G 0EF United Kingdom. “You” means the person booking or buying.
1.3 By booking an event or buying a recording or certificate, you agree to these terms.
2. Booking and payment
2.1 Your booking is confirmed when you are directed to the ‘Thank you’ page for event sign ups.
2.2 All prices are shown in pounds sterling and include VAT unless stated otherwise. Payment is taken in full when you book.
2.3 Each booking is for one named person. Please book with your own name and an email address you check regularly, as this is where we’ll send your joining details, recordings and certificates.
2.4 Booking the whole of a Grove Series gives you live attendance, the recording and a CPD certificate for every session in that series.
3. Recordings
3.1 Not every event is recorded. A recording is only available if it’s offered as a booking option or on our post-event purchase page.
3.2 Recording links bought when booking are usually sent 1-3 working days after the event. Recordings bought after an event are sent within 24 hours of purchase.
3.3 You’ll have access to each recording for 12 months from the date we send your link.
3.4 Recordings are licensed to you for your personal, non-commercial learning only. You must not share your access link, or download, copy, edit, broadcast or distribute any recording.
3.5 We aim to provide good-quality recordings, but we can’t guarantee that every part of an event will be captured, for example if there’s a technical problem.
4. CPD certificates
4.1 We’ll issue a CPD certificate only if you attended the live event, or bought the recording.
4.2 If you buy a certificate without the recording and don’t attend live, we can’t issue a certificate and won’t refund the certificate fee.
4.3 Certificates for live attendance are emailed within 5 working days after the event. Certificates bought after an event are sent within 24 hours of purchase.
4.4 It’s your responsibility to check that an event meets the CPD requirements of your professional body.
5. Emails
5.1 To receive recordings and CPD certificates, you need to be opted in to receive emails from The Grove, as our system uses this to send them. You can opt in when you book or buy, and unsubscribe at any time after you’ve received them.
5.2 We’re not responsible for emails that go to your spam or junk folder, or that don’t arrive because you gave us an incorrect email address. Contact us and we’ll resend them.
6. Cancellations, refunds and transfers
6.1 Event bookings, recordings and CPD certificates are non-refundable, except where we’re required to offer a refund by law or we agree to one in exceptional circumstances. This doesn’t affect your statutory rights.
6.2 We don’t give partial refunds for sessions of a whole-series booking that you don’t attend, but you’ll still receive the recordings.
6.3 You can’t transfer your place to someone else without our prior agreement. Email info@thegrovepractice.com to ask.
7. Changes and cancellation by us
7.1 We may need to change an event’s content, date, time or speakers. If a change affects your booking, we’ll tell you as soon as possible.
7.2 If we cancel an event, or move it to a date you can’t attend, we’ll offer you the choice of a transfer to another event, the recording, or a full refund of what you paid for that event.
8. Taking part in live events
8.1 Everyone attending our events agrees to follow our Diversity and Respect Statement.
8.2 You must not record, photograph, screenshot or reproduce any part of an event without our written permission, or connect AI recording or note-taking software. We’ll remove anyone who does, without a refund.
8.3 If you share clinical material during an event, please make sure no client can be identified, and treat anything other attendees share as confidential.
8.4 We may remove anyone whose behaviour disrupts an event or is disrespectful to other attendees or speakers, without a refund.
9. Our content
9.1 All event content, recordings, slides and handouts belong to The Grove or our speakers. You may use them for your own learning only.
9.2 Our events are for professional education. They’re not therapy, clinical advice or a substitute for supervision, and our speakers can’t take on clients or patients through our events.
10. Our liability
10.1 If something goes wrong with your booking, our liability to you is limited to the amount you paid for it.
10.2 We’re not responsible for problems caused by your own internet connection, device or Zoom setup.
10.3 Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
11. Your data
We use your personal information to manage your booking and send your event details, recordings and certificates, as set out in our Privacy Policy.
12. Complaints
If you’re unhappy with any part of an event or your booking, email info@thegrovepractice.com. We’ll handle your complaint under our complaint and grievance procedure.
13. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Tuesday 1st December 2026
6:30-7:45pm (UK time)
Online via Zoom
£25 (inclusive of VAT)
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